FREQUENTLY ASKED QUESTIONS
When are you open?
We are open all year around, with the exception of some bank holiday’s. Opening times are 9:30am to 5:00pm Monday/Wednesday/Friday and 9:30 to 2:00pm (term-time) and 10:00am to 5:00pm weekends and holidays. Our session times are 9:30am-11:30am / 12:00pm-2:00pm / 2:30pm-5:00pm (off-peak) and 10:00am-12:00pm / 12:30pm-2:30pm / 3:00pm-5:00pm (peak).
Note though that periodically we may be required to close for maintenance so that Play Farm can continue operating at the high standard you are used to. Please refer to our Booking site or Facebook page for the most up-to-date scheduling.
What’s included in my visit?
Your play session allows you 2 hours (or 2.5- check your confirmation email!) of play in the centre. Adult admission includes a free basic drink. All bookings will have a table and chairs- so you can relax whilst the little ones play!
Can I leave my child there to play, supervised by your staff?
No, all children remain the responsibility of the parents while on site. Having said that, Play Farm staff members will make every effort to ensure that children play in their age-designated areas only, so as to ensure that younger children are assured a safe play environment at all times.
Which school holiday calendar do you use to determine peak times?
Holidays periods are those on the website http://www.gloucestershire.gov.uk/education-and-learning/term-dates/
Where multiple schools in the Cheltenham area have Inset days, these will also be classified as being Peak-times for the purposes of pricing.
Do babies have to pay?
Though there is a charge for children aged under 2 years, there is an exception for “babes in arms”, typically those under 6 months and not making use of the Play Frame facilities. If you expect that you will be taking your children into the Baby area, we ask that you pay the Under 2 years charge, to compensate us for the investment made.
Why do adults have to pay?
We charge for adults as we have strict guidelines on our capacity levels at The Play Farm (in busy times, for every adult at The Play Farm, one less child can play). This allows us to provide a comfortable and safe environment for all customers. The play frame is of a sturdy construction, designed with adults in mind as well as youngsters and we would encourage you to interact with your children.
Can I bring my own food to The Play Farm?
With the exception of food for young babies, we don’t allow the consumption of your own food on the premises. We provide a selection of food for people of all ages. The Play Farm has a fully functioning cafe and as such we have to adhere to strict regulations as laid out by the Health & Safety Executive. These regulations are the same as those stipulated for any restaurant and do not permit members of the public to bring food other than that prepared on the premises.
What should my children wear?
The only strict requirement is that all children and adults wear socks on the Play Frame at all times. Bare feet can create hygiene issues and can cause children to “stick” on the slides. If you have forgotten socks, they are available to purchase at £2 per pair. Other than socks, it is recommended to wear long trousers and tops.
Is there wheelchair access at The Play Farm?
Yes, we have a working lift facilitating easier access to our facilities.
Is there a minimum age / is there anything for my baby to do there?
We have recently invested (2017 and 2020) to expand the Baby area by 50%, inclusive of new sensory features/equipment to keep your little ones engaged. As long as you feel your baby is old enough, please bring them along. Feel free to come and take a look to see if it’s suitable for you and your little one.
Does The Play Farm have parking?
We do not have dedicated customer parking, however we are located in central town surrounded by car parks. For best value we recommend North Place Car Park (GL50 4WD), only a minute walk from our entrance.